The FIP rule-based BOT for PHILIPS is an intelligent application that was built on the Electron framework that allows a PHILIPS representative to ask a series of questions to diagnose an issue with a component before a machine is serviced.
Philips needed a FIP rule-based BOT for their support field staff to troubleshoot issues with machinery and equipment with remote rule updates from a central administrator.
Built on Electron with frontend developed on Angular4 and backend on Node.js the solution is a universally deployable solution.
PHILIPS was able to deploy the FIP rule-based BOT to their support field staff to troubleshoot issues with machinery and equipment with remote rule updates from a central administrator.
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