Discover Byteridge's expertise in global solutions through their ODC case study.
ODC Excellence center
This case study highlights how Byteridge’s Offshore Development Center (ODC) helped a leading enterprise software provider modernize operations, improve efficiency, and ensure quality. By addressing aging infrastructure and high costs, the ODC enabled automation, integrations, and faster releases, driving reduced overhead, higher productivity, and greater accuracy.
The scalable model supports ongoing growth and adaptability to evolving needs.
Overview
Deltek provides enterprise software for project-based industries, enhancing efficiency, profitability, and compliance through streamlined management. These solutions offer greater control, visibility, and operational success. Key products include:
A PSA tool managing the project lifecycle, from development to billing.
An ERP for project management, accounting, and financial reporting.
Tools for optimizing project portfolios, resource allocation, and strategic investments.
Challenges and Needs
Despite their capabilities, Deltek’s products faced challenges due to aging infrastructure and outdated modules. Key issues included:
Outdated Technology
The legacy systems were difficult to maintain and scale.
Limited Flexibility
Standalone systems lacked integration capabilities, affecting scalability.
Performance Bottlenecks
Infrastructure limitations impacted performance and productivity.
Cost Inefficiencies
Maintenance of standalone servers was increasingly costly.
Strategic Initiatives by Deltek
To overcome these challenges, Deltek focused on modernizing its core products. The primary objectives were:
Product Modernization
Update Costpoint, Vantagepoint, and PPM to align with current industry standards.
Quality Assurance Expansion
Increase test coverage to maintain data and functionality integrity during updates.
Developing Framework Services for Unified Microservices in Costpoint and PPM
By transitioning to a microservices-based framework, Deltek aims to enhance scalability, flexibility, and efficiency for Costpoint and PPM. Expected benefits include:
Enhanced Scalability & Flexibility
Modular architecture and independent scaling enable quick updates.
Cost Efficiency
Reduced maintenance costs and resource usage improve cost management.
Improved Performance & Efficiency
Tailored microservices optimize processing and reduce latency.
Enhanced Security and Compliance
Isolated security protocols and simplified compliance reduce vulnerabilities.
Unified Operations
Real-time data sync and standardized workflows form a unified project ecosystem.
Better Reliability & Tolerance
Fault isolation and auto recovery enhance reliability and reduce downtime.
Accelerating QA Automation Teams
Accelerating QA automation brings numerous advantages for Costpoint and Vantagepoint, such as:
Improved Test Coverage
Automation enables broad testing across configurations, ensuring stable functionality.
Increased Accuracy and Reliability
Automated tests reduce human error and ensure consistent results.
Cost Efficiency
Reduced labor costs and faster issue identification minimize development expenses.
Scalability and Flexibility
Parallel testing speeds large-scale validation, while cloud-based testing ensures real-world accuracy.
Minimized Production Risks
Early issue detection and continuous monitoring reduce production disruptions.
Strategic Partnership with Byteridge
Deltek partnered with Byteridge to establish an Offshore Development Center (ODC) to enhance modernization and quality assurance, enabling rapid updates for Costpoint, Vantagepoint, and PPM while ensuring functionality, security, and user satisfaction.
ODC setup : Plan of Action
Team Formation and Recruitment
- Define roles and recruit skilled professionals in solutions, project management, and development.
Infrastructure and Technology Setup
- Establish a secure and scalable network with necessary hardware, software, and Deltek licenses.
- Implement stringent data security protocols.
Process Development and Methodology
- Document SOPs for project management, development, and QA.
- Adopt an appropriate development methodology and ensure version control.
Knowledge Transfer and Training
- Develop a plan for knowledge sharing between teams.
- Provide training on Deltek solutions and best practices.
Quality Assurance and Testing
- Set up a QA framework with automated testing tools.
- Perform code reviews and audits for high code quality.
Communication and Collaboration
- Use tools for real-time communication and promote a collaborative culture.
Risk Management and Contingency Planning
- Identify risks, prepare mitigation strategies, and update contingency plans.
Compliance and Governance
- Ensure adherence to regulatory requirements with governance frameworks and data privacy measures.
Monitoring and Continuous Optimization
- Regularly review ODC performance and align operations with business goals.
Team Composition and Expansion
The team structure for Deltek’s engagement is designed to support efficient project management, development, and quality assurance across its core products—Costpoint, Vantagepoint, and Project Portfolio Management (PPM). A dedicated QA Excellence team ensures that high-quality standards are upheld across all products.
Key Points
- Start with a Focused Team: The engagement initially began with a small, focused team, enabling Deltek to start quickly while maintaining a manageable scope.
- Agile Scaling for Rapid Growth: The team has ramped up aggressively in a short time, scaling up engineers as needed to meet project demands and deliver on schedule. This flexible and rapid expansion has ensured that Deltek’s evolving requirements are met efficiently.
- Proactive Innovation for Strategic Growth: In addition to executing tasks, we proactively drive key initiatives in strategic areas, identifying opportunities for innovation and efficiency that align with Deltek’s long-term goals.
Collaborative success
Core Roles
- Account Manager:
Oversees client relationships and project alignment with business objectives.
- Scrum Master:
Facilitates Agile processes, removing obstacles and ensuring team productivity.
- Project Managers:
Coordinate timelines, resources, and project deliverables across teams.
Product-Specific Teams
- Strategic Solutions Team:
Development Engineers: Provide technical solutions and support for product strategy and enhancements.
- Scrum Master:
Engineering Lead: Leads the technical approach for PPM modernization, ensuring best practices.
Development Engineers: Focus on enhancing the PPM solution to meet business needs and performance standards.
QA Excellence Team
- Vantagepoint Team:
QA Engineers: Perform testing and quality checks, ensuring Vantagepoint’s functionality and performance meet client expectations.
- Costpoint Team:
QA Engineers: Conduct comprehensive testing to maintain Costpoint’s reliability and efficiency.
This scalable approach enables Deltek to manage product development with dedicated expertise, ensuring quality, efficiency, and strategic growth.
Advantages of the ODC Model
Scalable and Flexible Team
The ODC model enables the client to start with a small team and scale quickly, ensuring cost-effective growth and maintaining project momentum.
Cost Efficiency
The ODC model offers cost savings by managing resources offshore, reducing overhead while maintaining quality and performance.
Access to Specialized Skills
The ODC model offers specialized skills, from AI-based OCR to microservices, supporting the client's modernization.
Improved Efficiency
The ODC centralizes project management, development, and QA, boosting efficiency with automation, allowing the client to focus on strategy.
Ongoing Projects: Shared Services, Modernization, and Integrations
Teams Digital Assistant Integration
Developing a modular bot for Microsoft Teams to streamline timesheet submissions and enhance user efficiency. It supports future expansion with Deltek services and integrates AI conversational capabilities using GPT.
Enhanced OCR with AI Integration
Leveraging AI OCR for accurate extraction and seamless API integration: Veryfi ensures precise data capture, Tesseract offers customizable recognition, and GPT refines accuracy before API routing.
Unified Dashboards & Logging
The Log Collector Service centralizes logs, traces, and metrics, publishing data to Graylog in OCI for Grafana dashboard visualization. It uses Helidon, Jaeger, Prometheus, Kubernetes, and Keycloak for efficient observability and authentication.
Expanded Test Automation
We boosted test coverage for critical apps using tools like Rapise, Nightwatch, and Testrunner. Continuous monitoring enabled real-time adjustments and added tests to ensure efficient quality assurance.
Overall Impact
These initiatives across various Deltek products have resulted in substantial improvements in productivity, accuracy, and efficiency. The combined impact include:
Enhanced Productivity and Efficiency
Solutions like the Teams Bot for timesheets and centralized logging in the PPM dashboard have streamlined tasks, saving users time and boosting productivity by 10-20%, especially in consulting and architecture.
Improved Accuracy and Reduced Errors
With advanced OCR and AI enhancements, document processing now achieves up to 98% accuracy, drastically reducing manual data entry errors and improving data reliability.
Operational Savings
Expanded test automation and centralized monitoring have reduced operational overhead. The ODC model in testing led to significant quality assurance cost savings and supported faster releases.
Reduced Time to Resolution and Improved Stability
Enhanced monitoring and logging have sped up issue resolution, reducing MTTR and downtime, leading to fewer disruptions and a 40% decrease in production issues.
Scalability for Growing Demands
Scalable solutions were implemented across the projects, allowing the infrastructure and testing frameworks to accommodate higher volumes and new features with ease.
Faster Development and Release Cycles
The introduction of automated testing has accelerated release timelines by up to 30%, allowing Deltek to deploy updates more efficiently while maintaining quality standards.
Conclusion
The partnership with Byteridge has been key to the client’s modernization, providing expertise in setting up and managing the Offshore Development Center. Their skilled teams enabled rapid scaling and brought specialized knowledge in AI integration, test automation, and cloud infrastructure. This collaboration empowered the client to deliver high-quality, scalable solutions while Byteridge’s proactive approach identified opportunities for innovation and process improvements, making the ODC a strategic driver for long-term growth and competitive advantage.